PLEASE NOTE: ALL ORDERS TAKE UP TO 21 DAYS TO BE MADE AND SHIPPED OUT.

T & C's

Terms & Conditions

These terms and conditions apply for all orders placed, and all agreements concluded between This Is Not Luxury and the customer.

Returns Policy

Please visit our Returns section for more information.

Cancellation

Once an order has been placed we will be unable to cancel the order after 24 hours of purchase. Please make sure you are certain on any purchase before completing the checkout. 

Products

Please note that all products on the website are mock ups of our designs and are NOT the finished product. Due to our printing techniques some items may be a slightly different colour variation to the screen resolution shown, and may vary from item to item, although we value the quality of our products and they are made to the highest standard possible.

Shipping

All orders outside of the UK are shipped recorded delivery, and tracking numbers will be to the email you provided when making the purchase. Estimated delivery times for your destination can be found in our FAQ section of the website. If the delivery encounters any unforeseen issues we will follow Royal Mail guidelines to ensure the fastest possible solution. If an issue occurs and you do not receive your order, after confirmation from the courier we will re-ship your order. Refunds will not be given. If you receive your order and it has been damaged during delivery, please get in touch within 48 hours of receipt with attached photographs of the damage so we can resolve the issue with our courier. There is no need to return your order to us, a photograph of the damage is sufficient. 

Discount Codes

We often offer our customers discounts through our 'voucher codes' at the checkout. If an order is placed, and the discount code is not used, the discount cannot be applied once the transaction is complete. We reserve the right to cancel and amend any discounts offered at any time.

Acceptance of Order

We reserve the right to cancel or refuse any order, for example, if our system detects a high risk level of fraud, or if delivery is to an untraceable destination. In such event, any money will be refunded through a reversal of transaction.

Changes 

We reserve the right to make changes to our website and our terms and conditions at any time. We recommend you review our terms and conditions before each time you place an order to ensure you are fully aware of our policies.

Disclaimer

Our products are all hand designed by This Is Not Luxury and are not associated with any other brand or company.